What Amazon's notification says
“We received a report from a rights owner that you are selling items that infringe”
A rights owner complained, or Amazon's systems flagged infringement. There are three distinct resolution paths and they are not interchangeable.
Decide the path before writing. Retraction from the rights owner is fastest and strongest. Disputing on the merits only works where the complaint is genuinely erroneous. Otherwise remove, evidence the removal, and file a Plan of Action.
Governing clause: BSA §3(a) or §3(c), cited with the IP Policy for Sellers.
| Requirement | Where it comes from |
|---|---|
| No listing infringes another party's intellectual property | Intellectual Property Policy for Sellerssellercentral.amazon.com/gp/help/201361070 |
| Authorization held for any protected content used | Intellectual Property Policy for Sellerssellercentral.amazon.com/gp/help/201361070 |
| Detail page content complies with page rules | Product Detail Page Rulessellercentral.amazon.com/gp/help/200390640 |
A Plan of Action for this violation has to address these specifics. Vague answers here are the most common reason a well-intentioned appeal is denied.
POA Ready scores your appeal against every requirement above and names each blocker. The check is free and takes about five minutes. If you want the document, the Complete Appeal Package is generated and emailed in about 60 seconds — no intake call, no queue, no waiting on an agency for three to fourteen days.
A rights owner complained, or Amazon's systems flagged infringement. There are three distinct resolution paths and they are not interchangeable.
Decide the path before writing. Retraction from the rights owner is fastest and strongest. Disputing on the merits only works where the complaint is genuinely erroneous. Otherwise remove, evidence the removal, and file a Plan of Action.
Disputing a valid complaint rather than seeking retraction No evidence of authorization where the claim is licence-based Leaving the infringing listing live during the appeal
The free readiness check takes about five minutes and gives you a score with every blocker named. If you buy the Complete Appeal Package it is generated and emailed to you in about 60 seconds. An agency typically takes three to fourteen days.
POA Ready is not affiliated with Amazon.com, Inc. This page describes Amazon's published requirements as we understand them; Amazon changes its policies without notice, and nothing here is legal advice or a guarantee of reinstatement.
